At Sun-Rise Computers and Accessories, we strive to provide excellent products and services to our valued customers. We understand that circumstances may arise where you may need to return a product or seek a refund. This Return and Refund Policy outlines the guidelines and procedures for returns and refunds.
- Product Returns: 1.1 Eligibility: We accept returns for products that are damaged, or not as described. To be eligible for a return, the product must be unused, in its original packaging, and returned within 24 hours from the date of purchase. 1.2 Return Process: If you wish to return a product, please contact our customer support team on +234(0)814-686-2646. Provide your order details, the reason for the return, and any supporting documentation or images. 1.3 Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will initiate a refund to your original payment method within 48 hours. Please note that shipping and handling fees are non-refundable.
- Digital Products: 2.1 Eligibility: Due to the nature of digital products, we generally do not accept returns or offer refunds once the product has been downloaded or accessed. However, if you encounter any issues with the digital product, please contact our customer support team for assistance. 2.2 Exceptions: In certain cases, such as duplicate purchases or technical errors, we may consider offering a refund for digital products. Please reach out to our customer support team with the relevant details, and we will evaluate your request on a case-by-case basis.
- Service Refunds: 3.1 Eligibility: For services provided by Sun-Rise Computers and Accessories, refunds may be considered in specific situations, such as if the service was not delivered as promised or if there were major deficiencies. 3.2 Refund Request: To request a refund for a service, please contact our customer support team with the relevant details of your concern or issue. We will assess your request and provide further guidance on the refund process.
- Non-Refundable Items: Please note that certain items are non-refundable, including:
- Gift cards or vouchers.
- Downloadable or digital products that have been accessed or downloaded.
- Services that have been provided or completed.
- Customer Support: If you have any questions or need further assistance regarding returns, refunds, or our policies, please contact our customer support team at +234(0)814-686-2646. We are here to help resolve any issues and ensure your satisfaction.
Please note that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates or revisions.
Last updated: June 9, 2023
